Delivery and returns:
Standard shipments - that is, shipments whose dimensions and weight do not exceed the limit parameters set by the courier company DHL, UPS, OPEK, K-EX according to the price list on the operator's website.
Large-size shipments - Shipping costs of large-size goods, such as: household sewage treatment plants, rainwater management systems, large-sized storage containers, separators, etc., will be priced individually and placed in an email containing the buyer's complete order for final confirmation. In the case of standard shipments, shipping costs will automatically appear in the "basket" of orders, whereas in the case of bulky shipments, the Buyer will be informed when sending an e-mail to the Buyer's e-mail address for final approval. The seller issues confirmation for each transaction in the form of a VAT invoice sent electronically to the buyer's e-mail. In the case of deliveries of large-size solutions, the unloading is on the side of the ordering party - forwarding companies are not obliged to carry out the unloading of goods.
Execution of the contract
Execution of the order via the "Add to basket" mechanism and "orders via e-mail" starts from the date of payment.
The date of payment is the day of posting the cash specified in the order on the Seller's account.
The payment should be made no later than 3 days from the confirmed order to the Seller's bank account.
The buyer, receiving the parcel in the presence of the courier, is obliged to check whether the parcel is not damaged during transport and whether its content is consistent with the order sent to the email provided by the Buyer, under pain of losing the right to rely on these circumstances later time.
The Seller indicates that the confirmation of the order, and thus the proof of purchase, will be delivered to the Buyer a VAT invoice in an electronic version to the e-mail address provided by the Buyer.
Complaints and Returns
Complaints The buyer places in accordance with the rules given on the warranty card. In case of any uncertainties, please contact the Seller. In order for the complaint to be considered, please provide the name and surname of the buyer, the order number, the purchase receipt number (VAT invoice) and describe the subject of the complaint.
Any damage caused during the delivery of the goods should be immediately reported to the person delivering the parcel and contact the Seller. A condition for consideration of a complaint concerning a damaged parcel created during transport is the creation of a "damage report" in the presence of the employee of the company delivering the shipment.
The right to withdraw from a distance contract for no reason is provided to customers who are consumers, that is, natural persons concluding contracts for purposes not directly related to business or professional activity.
Returns should be directed to the address of the seller's warehouse with the note "return" and complete the form about withdrawal from the contract - the address of the warehouse should be agreed with the seller of the store. The costs of returning the goods are borne by the buyer
After receiving and verifying the returned products successfully, the seller will send a correction document to the buyer for the returned products for confirmation.
Upon receipt of the confirmation (copy of the document), the seller will refund the price of the products to the bank account provided by the buyer within 14 days of receipt of the goods and appropriate documentation. Returns are not subject to delivery costs.